What are reed
diffusers and how do they work ?
Reed diffusers
are the hottest trend right now in home
fragrancing ! Rattan reeds are inserted
into a glass bottle or glass jar of
scented diffuser oil.
Each rattan reed
contains about 20 "channels"
that run the entire length of the reed.
Much like "mini-straws", these
channels "suck" the oil to the
top of the reeds. The scent is then
naturally dispersed into the air through
evaporation- leaving your home smelling
wonderful !
Unlike candles,
reed diffusers are flame free and do not
require any heat. They disperse scent
into the air naturally. No flame means no
soot and more importantly, no risk of
fire ! This makes reed diffusers safer
for your home, office, classroom, etc.
What does
(insert scent name here) smell like ?
You can find
scent descriptions here.
How much does
it cost to ship to Canada ?
Shipping rates
are based on the products that you order.
Each of our products is assigned a weight
value and the sum of these values is how
we come up with our shipping totals. In
most cases we utilize First Class
International when shipping Canadian
orders as it the most economical. As
First Class International mail packages
can not weigh more than 4 lbs., your
order may need to ship in more than one
package. If shipping charges exceed what
you have paid for shipping, we will
contact you for additional payment.
Are your
reeds bamboo or rattan ?
Our reeds are
premium quality RATTAN reeds. There is a
lot of misinformation on the web about
reeds. Reeds are not bamboo. Perhaps
people confuse rattan reeds with bamboo
as rattan reeds look somewhat similar to
bamboo skewers. However, bamboo reeds or
chutes would not work as they do not
contain the channels for the oils to wick
(travel) up. Bamboo contains
"nodes" which block liquid from
wicking (traveling) up and scenting the
air.
I keep
entering my credit card info and it keeps
getting rejected. Why ?
The Diffusery
accepts Visa, Mastercard and Discover
cards. It is my guess that you are
attempting to use American Express which
we do not directly accept. However, if
during checkout you select Paypal as your
payment option, you can pay through
Paypal using American Express.
Can I re-use
my reeds ?
No. Once reeds
have been used for a certain scent, you
cannot use them for another scent. The
scent that is already absorbed into your
reeds will mix with the new scent and
could produce undesirable scent
combinations.
You should use
new reeds when you switch to a new scent,
if the reeds become completely saturated,
or if they become clogged with dust.
After prolonged use and complete
saturation of the reeds, the channels can
become slightly clogged. Simply replace
with new reeds to get the scent rolling
again !
I didn't like
a scent. Can I return it ?
Due to the nature
of our products, we do not accept returns
unless we have shipped you the wrong
item. We will also allow return in the
event of a damaged order. Please retain
the damaged merchandise for carrier
inspection and shipment back to us. All
damage claims must be received by us
within 24 hours of receipt of package.
How long do
diffusers last ?
That is a
difficult question. There are many
factors that contribute to how long the
oils last. Fans, humidity, air
conditioning, heating, closed doors, open
doors, dehumidifiers, etc. However, as a
general rule of thumb, our 4 oz. diffuser
oils will last for approximately 3-4
months and our 8 oz. diffuser oils will
last for approximately 6-8 months.
Do you ship
to (insert country here)?
The Diffusery
ships to the United States and to Canada
at this time.
How much of
the diffuser oil do I put into my glass
bottle ?
Some suggest
halfway and others suggest 3/4 full. We
suggest filling your glass bottle 3/4 of
the way full. That's how we have them in
our own houses.
Can I dilute
the oil with water ?
No. Oil and water
do not mix. You'll end up with warped
reeds and uneven wicking. Our reed
diffuser oils are specially blended for
easy wicking. There is no need to mix
them or dilute them with anything.
How often
should I flip the reeds ?
Whenever you
notice the scent fading a bit or want an
extra burst of fragrance. In our home, we
flip the reeds about once per week.
Can you tell
me what is in your base ?
As we have spent
thousands of dollars researching and
developing this base, we do not disclose
it's specific ingredients. We can tell
you that it does not contain alcohols or
harsh chemical solvents such as DPG.
How often
should I replace the reeds ?
Replace the reeds
after they permanently stop diffusing.
Over time, reeds can become clogged with
dust. Before replacing, flip them. This
usually starts the scenting process all
over again. If this doesn't work, your
reeds are probably clogged with dust or
overly saturated and in need of
replacement.
What should I
do if the bottle is not empty but the scent
doesn't seem to be diffusing ?
Flip the reeds
over in the bottle exposing the
"wet" ends to the air. If the
reeds have permanenetly stopped diffusing
(due to clogging with dust for example)
then simply replace them with new reeds.
How many
reeds should I put in a bottle ?
It is a matter of
preference really. More reeds diffuse
more scent. We usually put between 6 and
10 reeds in a bottle.
Does your
reed diffuser oil base contain DPG or alcohol
?
No ! We are quite
proud of our base too ! Yes, allow us to
toot our own horn here for a minute ! The
MAJORITY of those selling reed diffusers
use a base that is made up primarily of
alcohol, Dipropylene Glycol (DPG) or a
combination of both. Alcohol is highly
flammable ! It also evaporates into the
air very quickly and you go through your
oils a lot faster that way. That's a
sneaky little way to get you to have to
more frequently buy more oils from them.
Dipropylene Glycol (often
referred to as DPG) is
a dilutent used in perfumery. DPG is
thicker than water and although it is
effective for thinning out fragrance
oils, it can clog up your reeds.
Our reed diffuser
base contains NO ALCOHOL and NO DPG. This
is why we very strongly believe that we
offer the best !
If you want a
real eye opener, e-mail or phone other
suppliers and ask if thier bases contain
DPG or any forms of alcohol. You will
find the results very interesting !
What are the
safety recommendations for reed diffusers ?
Do not ingest
oils. Use caution when filling your
bottles with oil or flipping your reeds
as oils can damage some surfaces. (This
is why we give you that handy little
coaster in our gift sets !) Do not light
reeds. Be careful not to tip over the
diffuser. Some of our diffusers come with
beautiful little charms. Charms may
present a choking hazard.
What if I
have a question not answered here ?
If there is a
question you have that has not been
answered here, then please visit our Contact
Us page and drop us
a line. We would be happy to answer any
questions you may have !
